Toy World HK Membership Program: Easy registration, exclusive offers, and an enhanced shopping experience.

Membership and Points Programme

Welcome to our Membership Programme. Members may enjoy spending rewards, points redemption, store credits, and designated membership benefits according to their membership tier.

1. Membership Tiers

Our Membership Programme consists of four tiers:

• Regular Member

• Silver Member

• Gold Member

• VIP Member

Customers will automatically become Regular Members after successfully registering a membership account.

Membership tiers are calculated according to eligible accumulated spending during the preceding 12 months. Eligible spending will only count towards a membership upgrade after the relevant order status has been changed to “Completed”.

Upgrade Requirements

• Regular Member: Successfully register a membership account

• Silver Member: Accumulate eligible spending of HK$5,000 during the preceding 12 months

• Gold Member: Accumulate eligible spending of HK$20,000 during the preceding 12 months

• VIP Member: Accumulate eligible spending of HK$50,000 during the preceding 12 months

Cancelled, refunded, returned, unpaid, or incomplete orders will not count towards accumulated spending. If a qualifying order is subsequently cancelled, refunded, or returned, the accumulated spending and membership tier may be recalculated.

Membership is valid for 12 months. The renewal requirements are as follows:

• Silver Member: Accumulate eligible spending of HK$4,000 during the membership period

• Gold Member: Accumulate eligible spending of HK$16,000 during the membership period

• VIP Member: Renewal requirements are subject to the information displayed by the system and our latest announcements

If a member does not meet the renewal requirement for their current tier, the system may recalculate the membership tier according to the member’s eligible accumulated spending during the specified period.

Membership upgrades, renewals, downgrades, and validity periods are subject to our system records and latest announcements.

2. Earning Membership Points

Members can earn membership points from purchases made through our online store or designated physical stores. Points will be awarded after the relevant order status has been changed to “Completed”, according to the member’s tier at the time the order is completed.

Points are earned at the following rates:

• Regular Member: Earn 4 points for every HK$5 spent

• Silver Member: Earn 1 point for every HK$1 spent

• Gold Member: Earn 6 points for every HK$5 spent

• VIP Member: Earn 3 points for every HK$2 spent

Points are awarded based on complete spending units. Any remaining amount that does not make up a complete spending unit will not earn partial points.

Delivery charges, remote-area surcharges, service fees, and other non-product charges are not eligible for membership points.

Points earned from cancelled, refunded, or returned orders will be cancelled or deducted from the member’s account. If the account does not have sufficient points, we reserve the right to deduct the outstanding points from points earned in the future.

3. Redeeming Points for Cash Discounts

Members may use points to offset the value of eligible products during online checkout:

• Every 100 points can be redeemed for HK$1

• The eligible product value of an order must reach HK$100 before points can be used

• Points may offset up to 10% of the eligible product value in each order

• Points cannot be used to pay delivery charges, remote-area surcharges, service fees, or other non-product charges

• Points cannot be exchanged for cash, transferred, sold, or moved to another membership account

Pre-order products, TCG products, Beyblade products, and products marked as “Products Not Applicable to Discounts” are not eligible for points redemption. Their value will not count towards the minimum spending requirement or maximum redemption limit.

4. Points Validity

Membership points are valid for 365 days from the date of issue.

Unused points will automatically expire after their expiry date. Expired points will not be extended or reissued. Members may log in to their membership accounts to view their points balance and expiry dates.

5. Member Store Credits

New Member Store Credit

New members may receive HK$10 in store credit after successful registration. The store credit is valid for 180 days from the date of issue.

Birthday Store Credit

Members who have completed their date of birth information in their membership accounts may receive HK$20 in birthday store credit during their birthday month. The birthday store credit is valid for 30 days from the date of issue.

Date of birth information must be completed before the deadline specified by the system. Members who submit their information late, incompletely, or incorrectly may not receive birthday store credit for that year.

Store credits must be used within their validity period. Expired store credits will not be extended, reissued, transferred, or exchanged for cash.

Pre-order products, TCG products, Beyblade products, and products marked as “Products Not Applicable to Discounts” are not eligible for store credit redemption.

6. VIP Free Shipping Benefit

VIP Members may enjoy free standard shipping on orders of any value when purchasing designated products.

The VIP free shipping benefit does not apply to:

• Pre-order products

• Products marked as “Products Not Applicable to Discounts”

• Remote-area surcharges

• Special delivery charges

• Other additional service fees

VIP free shipping is only available for designated products, delivery methods, and regions included in the promotion settings. Actual eligibility will be determined by the information shown during checkout.

If an order contains both eligible and ineligible products, the shipping arrangement will be determined by the checkout system and the actual delivery requirements.

7. Use of Membership Benefits

Whether membership benefits, promotional codes, store credits, and membership points may be used together is subject to the settings of each promotion and the information displayed during checkout.

Certain products, brands, pre-order products, promotional products, or designated campaign products may not be eligible for membership discounts, store credit redemption, points redemption, or free shipping.

Members must log in to the correct membership account before placing an order to enjoy membership benefits. Membership points, store credits, membership discounts, or other benefits cannot be added retrospectively after an order has been placed.

8. Other Terms and Conditions

Membership accounts and related benefits are for the registered member’s personal use only. They may not be transferred, combined, sold, or shared with another account.

If a membership account is found to involve misuse of promotions, fraudulent transactions, duplicate account registrations, unauthorised transfers, or other improper activities, we reserve the right to suspend or terminate the relevant account, membership status, points, store credits, and benefits.

We reserve the right to amend, suspend, or terminate the Membership Programme, upgrade requirements, points conversion rates, store credits, and other membership benefits. Any updates will be subject to the latest information published on our website without prior notice.

In the event of any discrepancy between the Chinese and English versions, the Traditional Chinese version shall prevail.

Updated date: 18-Sep-2026