3) Anti-Fraud & Scam Protection Policy
Effective date: 22/03/2026
Website: https://www.toyworldhk.com
3.1 Purpose
toyworldhk.com is committed to protecting customers, payment systems, suppliers, distribution channels, and our business from fraud, scams, abuse, unfair purchasing behaviour, bot activity, suspicious bulk buying, chargeback misuse, identity misuse, and other harmful conduct.
3.2 Right to Review and Block Orders
We reserve the right to screen, hold, verify, restrict, reject, or cancel any order where we reasonably suspect:
- fraud or scam activity;
- unauthorised card use;
- identity theft;
- false billing or shipping details;
- multiple linked accounts used to bypass purchase limits;
- suspicious bulk purchases or duplicate orders;
- resale or proxy-buying contrary to store rules;
- unusual order velocity, mismatched location data, or high-risk transaction signals;
- chargeback abuse or prior payment disputes;
- bot-assisted checkout or automated purchasing;
- conduct harmful to legitimate customers or to fair stock allocation.
3.3 Purchase Limit Enforcement
For selected products, especially limited, collectible, popular, or allocation-controlled items, we may impose quantity restrictions. We may treat multiple orders as one combined purchase where they appear connected.
We may reduce the allowed quantity up to 3 pieces (no duplicated items in same order. no duplicated items in particular category. Excessive order frequency is not allowed)per customer weekly . We may cancel any excess quantity or related orders without any further notice.
3.4 Linked Orders and Customer Matching
For risk control and fair access purposes, we may assess whether separate orders are likely connected. We may consider information such as:
- name similarities;
- email address or account linkage;
- phone number;
- billing or delivery address;
- payment method;
- device or browser indicators;
- IP address or network indicators;
- repeated purchasing patterns;
- freight forwarder or consolidation patterns;
- other fraud-prevention indicators available to us.
If we reasonably believe that separate orders are effectively from the same customer or organised group, we may combine, limit, hold, or cancel them.
3.5 Verification Requests
We may ask for reasonable verification before processing or dispatching an order, including:
- confirmation of name and address;
- photo ID, where legally and operationally appropriate;
- proof of cardholder authorisation;
- proof of billing address;
- confirmation that the purchase is for legitimate personal or authorised business use.
If requested verification is not provided, the order may be cancelled.
3.6 No Obligation to Fulfil High-Risk Orders
We are not obliged to proceed with any order that, in our reasonable judgment, presents unacceptable commercial, fraud, security, compliance, logistics, distributor, or reputational risk.
3.7 Stock Protection for Genuine Customers
We may cancel, reduce, or refuse suspicious or excessive orders in order to protect product availability for genuine retail customers, especially where limited stock, launch products, toys, collectibles, and allocation-based items are involved.
3.8 Chargebacks and Payment Abuse
If a customer initiates unjustified chargebacks, false payment disputes, or abusive claims, we reserve the right to:
- contest the chargeback with transaction records;
- suspend the account;
- refuse future orders;
- report suspected fraud to payment providers, platforms, service partners, insurers, or authorities where lawful.
3.9 Scam Warnings to Customers
Customers should be aware that:
- we will not ask for insecure payment outside our authorised channels unless expressly confirmed by our official team;
- order-related messages should be verified through our official website and contact details;
- impersonation scams may occur through social media, messaging apps, or fake payment links.
If you suspect fraud involving our brand, please contact us immediately.
3.10 Information Sharing for Protection Purposes
Where permitted by law and reasonably necessary, we may use and share relevant information with payment processors, fraud prevention providers, couriers, marketplaces, insurers, legal advisers, or law enforcement for fraud detection, prevention, investigation, dispute management, and business protection.
3.11 Reservation of Rights
Nothing in this policy limits any legal rights or remedies available to us under contract, statute, equity, payment scheme rules, or applicable anti-fraud procedures.
3.12 Contact
To report suspected scams or verify communications, contact:
Email: info@toyworldhk.com
3) 反欺詐及防詐騙保障政策
生效日期：22/03/2026
網站：https://www.toyworldhk.com
3.1 目的
toyworldhk.com 致力保障客戶、付款系統、供應商、分銷渠道及本公司業務，免受欺詐、詐騙、濫用、不公平購買行為、機械人程式活動、可疑大量購買、拒付濫用、身份資料濫用及其他有害行為影響。
3.2 審查及阻止訂單之權利
如本公司合理懷疑任何訂單涉及以下情況，本公司保留篩查、暫停處理、核實、限制、拒絕或取消該訂單之權利：
欺詐或詐騙活動；
未經授權使用信用卡或付款工具；
盜用身份；
提供虛假帳單或送貨資料；
使用多個相關帳戶以規避購買限制；
可疑大量購買或重複訂單；
違反本店規則之轉售或代購行為；
異常下單速度、地區資料不一致或高風險交易訊號；
拒付濫用或過往付款爭議紀錄；
使用機械人程式或自動化工具協助結帳或購買；
對真實客戶或公平貨品分配造成損害之行為。
3.3 購買數量限制之執行
就指定產品，尤其是限量、收藏、熱門或需配額分配之商品，本公司可實施購買數量限制。如多張訂單被視為有關連，本公司可將其視作同一宗合併購買處理。
本公司可將每位客戶之允許每星期指定型號限購1款1件，最多3件（不可重覆型號、不可頻繁下訂單；指定分類更會有嚴謹限購規定）；本公司會不預先通知或諮詢下，取消任何超出數量之商品或相關訂單。
3.4 關連訂單及客戶配對
為風險控制及確保公平購買機會，本公司可評估不同訂單是否可能存在關連。本公司可考慮包括但不限於以下資料：
姓名相似度；
電郵地址或帳戶關連；
電話號碼；
帳單地址或送貨地址；
付款方式；
裝置或瀏覽器指標；
IP 地址或網絡指標；
重複購買模式；
貨運代理或集運模式；
其他本公司可取得之防欺詐指標。
如本公司合理相信不同訂單實際上來自同一客戶或有組織團體，本公司可將相關訂單合併、限制、暫停處理或取消。
3.5 核實要求
本公司可於處理或寄出訂單前，要求客戶提供合理核實資料，包括：
確認姓名及地址；
在法律及營運上合適之情況下提供相片身份證明文件；
持卡人授權證明；
帳單地址證明；
確認該購買屬合法個人用途或已獲授權之商業用途。
如客戶未能提供所要求之核實資料，相關訂單可能會被取消。
3.6 無義務履行高風險訂單
如本公司經合理判斷認為任何訂單涉及不可接受之商業、欺詐、安全、合規、物流、分銷商或聲譽風險，本公司並無義務繼續處理或履行該訂單。
3.7 為真實客戶保障貨品供應
為保障真實零售客戶之購買機會，尤其在涉及限量貨品、首發產品、玩具、收藏品及配額分配商品之情況下，本公司可取消、減少或拒絕可疑或過量訂單。
3.8 拒付及付款濫用
如客戶提出不合理拒付、虛假付款爭議或濫用性申索，本公司保留以下權利：
以交易紀錄就拒付提出抗辯；
暫停該客戶帳戶；
拒絕日後訂單；
在法律允許之情況下，向付款服務供應商、平台、服務合作夥伴、保險公司或有關機關舉報可疑欺詐行為。
3.9 客戶防詐騙提示
客戶應注意以下事項：
除非經本公司官方團隊明確確認，否則本公司不會要求客戶透過未授權或不安全渠道付款；
所有與訂單相關之訊息，應透過本公司官方網站及官方聯絡資料核實；
不法分子可能透過社交媒體、即時通訊應用程式或虛假付款連結冒充本公司。
如閣下懷疑有涉及本公司品牌之欺詐或詐騙行為，請即時聯絡本公司。
3.10 為保障目的而使用及分享資料
在法律允許及合理需要之情況下，本公司可使用並與付款處理商、防欺詐服務供應商、速遞公司、市場平台、保險公司、法律顧問或執法機關分享相關資料，以作欺詐偵測、預防、調查、爭議管理及業務保障用途。
3.11 權利保留
本政策並不限制本公司根據合約、法例、衡平法、付款計劃規則或適用反欺詐程序所享有之任何法律權利或補救方法。
3.12 聯絡方式
如需舉報可疑詐騙或核實通訊內容，請聯絡：
電郵：info@toyworldhk.com
